Refund policy

Last updated: October 28, 2026

Every PawMornings mug is made to order just for you, with your pet's photo and name. Because each mug is personalized, we can't accept returns or exchanges for change of mind, or for mistakes in the photo or name you submitted. Please double-check your preview, spelling and size before placing your order.

Damaged, defective or wrong item

If your mug arrives damaged, has a printing defect, or isn't the item you ordered, we'll make it right with a free replacement or a full refund, at no cost to you.

To request a replacement or refund:

  1. Contact us within 30 days of delivery.
  2. Include your order number and a clear photo of the mug and the problem (and the packaging, if the mug was damaged in shipping).

You won't need to send the item back unless we ask you to.

Lost packages

If your tracking shows no movement for an unusually long time, or your package is marked as delivered but you didn't receive it, contact us and we'll help you with the carrier. If a package is confirmed lost, we'll send a replacement.

Cancellations

Because we start making your mug soon after you order, you can cancel within 12 hours of placing your order for a full refund. After that, your mug may already be in production and can't be cancelled.

Refunds

Approved refunds are issued to your original payment method. Your bank or card provider may need a few business days to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

Questions, or need to report a problem? Email us at jaymanuel25@icloud.com or use our Contact page.